Legal Information

1. Service Scope

HudaMail provides email marketing and customer communication services for businesses. Depending on the selected package, services may include email marketing setup, email campaign management, customer follow-up automation, newsletters, promotional email campaigns, customer re-engagement, audience segmentation, email scheduling, email template setup, campaign monitoring and system maintenance.

The exact services, campaign limits, setup requirements and monthly support included in a client's package are determined by the selected package or written agreement between HudaMail and the client.

2. Acceptable Use

HudaMail may only be used for legitimate business communication, marketing and customer engagement activities. Clients must use the service in accordance with applicable laws, regulations, third-party platform requirements and responsible email marketing practices.

HudaMail does not knowingly support campaigns involving fraud, deception, unlawful activities, misleading claims, malicious content or other prohibited activities.

3. Email Marketing & Anti-Spam Policy

HudaMail's primary service focuses on client-authorized and permission-based customer communication, newsletters, promotional campaigns, customer follow-up and email automation.

Clients are responsible for ensuring that the contacts they provide or authorize for marketing communication are collected and used lawfully.

Campaigns must not contain misleading sender information, deceptive subject lines, unlawful content or practices designed to evade spam controls or recipient preferences.

Where applicable, marketing emails should provide appropriate identification and an effective method for recipients to stop receiving future marketing communications.

4. Client Contact Data & Consent

Clients are responsible for providing accurate and appropriately authorized customer, subscriber or lead data for email marketing activities.

HudaMail does not guarantee that a client-provided contact list was collected with appropriate consent, notice or other lawful basis. Clients must maintain appropriate records and permissions where required by applicable law.

HudaMail may request clarification about a contact list or campaign where there are reasonable compliance, spam or deliverability concerns.

5. Campaign Content & Client Approval

Clients are responsible for reviewing and approving campaign content, promotional claims, pricing, product information, links, images, offers and other business information before publication or sending.

Unless otherwise agreed in writing, HudaMail does not independently verify the accuracy, legality or substantiation of every business claim supplied by a client.

6. Setup Fees & Monthly Fees

Some HudaMail packages require a one-time setup fee. The setup fee may cover initial email marketing system configuration, campaign structure, automation setup, template configuration, technical preparation and related onboarding work.

Monthly fees cover the ongoing services specified in the selected package, which may include campaign management, automation support, scheduling, maintenance, updates and related communication support.

Package-specific campaign limits and included services are subject to the current package description or written agreement.

7. Third-Party Services & Costs

Email marketing systems may depend on third-party services, including email delivery providers, SMTP infrastructure, domain services, hosting providers, automation platforms, analytics systems and other technical services.

Third-party fees, usage charges, hosting costs, email delivery charges or other external costs are not necessarily included in HudaMail's service fees unless specifically stated in the selected package or written agreement.

HudaMail is not responsible for outages, policy changes, account restrictions, pricing changes or technical failures caused by third-party providers.

8. No Guaranteed Sales or Marketing Results

HudaMail provides email marketing and automation services, but does not guarantee a specific number of sales, leads, customers, revenue, open rates, click rates, conversions or return on investment.

Marketing results may depend on factors including the quality of the offer, audience, customer relationship, pricing, content, timing, market conditions, email reputation, deliverability and client operations.

9. Email Deliverability Disclaimer

HudaMail may assist with email sending configuration, authentication, campaign practices and deliverability support. However, successful delivery to a recipient's inbox cannot be guaranteed.

Delivery may be affected by mailbox providers, sender reputation, domain reputation, IP reputation, authentication, recipient engagement, spam filters, content and third-party infrastructure.

10. Refund Policy

Setup fees may cover work that begins immediately after onboarding and therefore may be non-refundable once setup work has started, unless otherwise agreed in writing.

Monthly service fees relate to the service period and work included in the selected package. Refund requests will be reviewed according to the applicable package terms and the circumstances of the request.

Any refund arrangement agreed with a client should be confirmed in writing.

11. Client Responsibilities

Clients are responsible for:

• Providing accurate business and campaign information.
• Providing appropriately authorized contact data.
• Reviewing and approving campaign content.
• Providing necessary brand assets, images and links.
• Maintaining access to required third-party accounts.
• Responding to campaign or approval requests in a timely manner.
• Ensuring that their products, services and marketing claims comply with applicable law.
• Managing customer complaints or legal requests relating to their own business.

12. Intellectual Property

Client-provided logos, trademarks, images, text, product information and other materials remain the property of the client or their respective rights holders.

The client represents that they have the necessary rights or authorization to provide such materials for use in the requested campaigns.

Ownership or licensing of HudaMail-created templates, designs, automation structures, documentation or other materials may depend on the applicable service agreement.

13. Confidentiality

HudaMail will treat reasonable confidential business information provided for the purpose of delivering services as confidential, subject to applicable law and the need to use service providers or technical infrastructure required to operate the service.

Confidentiality obligations do not generally apply to information that is publicly available, independently developed, lawfully obtained from another source or required to be disclosed by law.

14. Data Processing & Client Responsibility

When HudaMail processes customer or subscriber information on behalf of a client, the client may determine the purposes for which the information is used, while HudaMail may process that information to provide the contracted service.

Depending on the applicable law and the specific processing activity, the parties may have different roles and responsibilities regarding personal data.

Where required, additional data processing terms or a Data Processing Agreement (DPA) may be used to define the responsibilities of the parties.

15. Service Suspension or Termination

HudaMail may suspend or terminate services where reasonably necessary, including in circumstances involving:

• Non-payment or overdue payments.
• Spam complaints or serious deliverability risks.
• Prohibited or unlawful campaign content.
• Fraudulent or misleading activity.
• Unauthorized use of customer data.
• Repeated violation of these terms.
• Misuse of HudaMail systems or third-party infrastructure.
• Requests or restrictions imposed by relevant service providers.

16. Limitation of Liability

To the extent permitted by applicable law, HudaMail will not be responsible for indirect, incidental, consequential or business losses arising from the use or inability to use the service.

This may include loss of revenue, sales, customers, business opportunities, reputation or expected marketing results.

Nothing in these terms is intended to exclude liability that cannot legally be excluded under applicable law.

17. Force Majeure

HudaMail will not be responsible for delays or service interruptions caused by circumstances beyond reasonable control, including major internet outages, infrastructure failures, natural disasters, government actions, cyber incidents, third-party service outages or other extraordinary events.

18. Governing Law & Dispute Resolution

These terms are intended to be governed by the laws applicable to HudaMail's business operations and the jurisdiction agreed with the client, subject to mandatory legal requirements.

The parties should first attempt to resolve disputes through good-faith communication. Where a dispute cannot be resolved informally, the applicable legal forum and remedies will be determined according to the governing law and any written agreement between the parties.

19. Changes to These Terms

HudaMail may update these terms from time to time to reflect changes in services, technology, business practices or applicable legal requirements.

The updated version will be published on this page with a revised effective date. Continued use of the service after an applicable update may constitute acceptance where permitted by law.

1. Information We May Collect

Depending on how you interact with HudaMail, information may include your name, business name, email address, phone number, billing information, account information, service requirements, communication history and technical information necessary to provide the service.

2. Customer & Subscriber Data

When providing email marketing services, HudaMail may process customer, subscriber or lead information supplied or authorized by a client.

Such information may include names, email addresses, customer segments, communication preferences, campaign activity and related information required for email marketing and automation.

3. How Information Is Used

Information may be used to:

• Provide and maintain HudaMail services.
• Set up and manage email campaigns.
• Configure customer follow-up automation.
• Schedule newsletters and promotional communication.
• Provide customer support.
• Process payments and maintain business records.
• Improve service performance and reliability.
• Meet applicable legal or security requirements.

4. Data Security

HudaMail takes reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration, loss or disclosure.

However, no internet-based system, server, email service or electronic transmission can be guaranteed to be completely secure.

5. Third-Party Service Providers

HudaMail may use trusted third-party providers for hosting, email delivery, SMTP infrastructure, automation, analytics, payment processing, communication or other technical functions required to provide services.

Such providers may process information according to their own terms, privacy policies and applicable contractual requirements.

6. Data Retention

Information may be retained for as long as reasonably necessary to provide services, maintain business records, resolve disputes, meet contractual obligations or comply with applicable legal requirements.

7. Data Deletion

Where appropriate and subject to contractual, legal, security and backup requirements, client or customer data may be deleted or returned after service termination upon request.

Some information may need to be retained where required by law or legitimate business record-keeping requirements.

8. Data Protection Laws

HudaMail seeks to handle personal information in accordance with applicable data protection and privacy requirements. The specific obligations may vary depending on the location of the client, the individuals whose data is processed and the nature of the service.

Where applicable, additional contractual arrangements may be required to define controller, processor, security and international data transfer responsibilities.

9. GDPR

Where the General Data Protection Regulation (GDPR) applies to a particular processing activity, the parties will seek to address the relevant controller, processor, security and data-subject responsibilities required by applicable law.

GDPR applicability depends on factors such as the location of the organization and whether services are offered to or personal data is processed in relation to individuals in the European Union.

10. International Data Processing

Some technical service providers used by HudaMail may operate infrastructure in countries outside the client's country. Where applicable, appropriate contractual or legal safeguards may be required for international data transfers.